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Why do the unique emails in the campaign summary differ from the emails collected in the property summary table
Why do the unique emails in the campaign summary differ from the emails collected in the property summary table
M
Written by Megan Bryant
Updated over a week ago

Hoteliers visiting the Email Performance page can now see detailed performance for each hotel, combining data from cart abandonment and back-in-stock campaigns. They can also download this information as a CSV file and review the performance per campaign below.

However, you may notice a discrepancy between unique emails collected in the campaign summary and emails collected in the property breakdown table.

Here's why you may be seeing two different numbers:

  • Unique emails collected in the campaign summary: This is a de-duplicated list of email addresses collected for all of the hotels selected within the list for the specified period.

  • Emails collected in the property breakdown: This is the list of unique email addresses collected per property. If a guest leaves an email address for multiple hotels within a client, the total in this table will add up to more than the unique emails collected

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