Saved messages are part of our Quick Reply feature within Chat. We know hoteliers are often dealing with multiple jobs at any one time, so we’ve made answering guest conversations as quick and seamless as possible.
You can use saved messages to keep answers to your most frequently asked questions instantly available within the Agent Portal. If visitors to your website are constantly asking if you can organise a tour of the local area or how far you are from the beach, you can now save your standard answer and reply with the click of a button every time that question is asked.
You can access Quick Replies via the lightbulb icon next to the text box at the bottom of the Agent Portal.
Want to make a change to a saved message? Just click the pencil symbol in the corner to make your edits. You might also notice that some of the Quick Reply messages don’t have an edit symbol - those are flow messages.