When you log in to the Chat Agent Portal, you’ll still see any new conversation notifications that have come through while you were away. However when you click to open the conversation, you’ll see that the Automated Assistant has already been speaking to your potential guest. 

You’ll then be able to look through the conversation and answer any complex questions that the Automated Assistant has not been able to answer for you. Even if the Automated Assistant has fully answered a guest question, you’ll always be able to check over all the conversations that the Automated Assistant has handled for you.  

Did this answer your question?