TL;DR / Summary
Customers on the BOCO (Buy on Checkout) commission model must reconcile bookings by the 14th of each month to ensure accurate invoicing.
Unreconciled bookings will be fully billed in the next invoice cycle.
When to Use It
If you're on a BOCO billing model, you'll need to reconcile bookings monthly to reflect any cancellations or changes before your invoice is generated. This avoids being charged for bookings that were canceled or modified.
Step-by-Step Instructions
Log into the Triptease Platform.
Click the account dropdown in the upper-right corner.
Select Billing Management from the dropdown menu.
On the Billing Management page:
Choose relevant filters like Checkout Date, Booking Date, or Invoice Date.
For most cases, filter by Checkout Date → Last Month.
Click View Filtered List (purple button on the right).
Review the displayed bookings list.
Optionally, click Download as CSV to export the list.
To make changes:
Click Amend Booking under the Actions column to update a booking.
Click Cancel Booking to mark a booking as canceled.
For bulk updates:
Click Upload Bulk Cancellations.
Upload a CSV file containing only the booking references to be canceled.
Follow the prompts to select, review, and confirm your cancellations.
After submission, you'll receive on-screen confirmation.
Your invoice will reflect these updates in the next billing cycle.
Pro Tips
Deadline alert: Always reconcile by the 14th of the month to avoid billing issues.
CSV formatting: Ensure only booking references are included in the CSV for bulk cancellations. No other details (e.g., check-in/out dates) will be applied.
Double-check filters: Filtering by the wrong dates may lead to missed bookings and overbilling.
FAQs / Troubleshooting
Q: What happens if I miss the reconciliation deadline?
A: You'll be billed for all bookings from the relevant period, even if they were canceled.
Q: Can I amend booking dates via the platform?
A: Yes, but you must do so on a row-by-row basis within the platform. Only cancellations can be submitted via CSV Bulk Upload.
Q: My CSV upload failed — what do I do?
A: Ensure the file includes only booking references in the correct format. Contact support if issues persist.
Q: Can I reverse a cancellation?
A: No. Once submitted, cancellations are final for that invoice cycle. Contact your Success Manager for urgent corrections.