Night Manager turns on automatically when all staff have signed out of the Agent Portal. This means that when a member of staff signs into the Agent Portal, Night Manager is then automatically turned off. This is why there is no button to enable Night Manager - it automatically switches on or off depending on whether or not any staff are logged in, and Night Manager replies fire instantly when guests ask a question. This means you can still capture email addresses from guests asking questions when all your agents are offline.

It’s important not to confuse this with turning Chat off, which will mean that the reply field is removed and Night Manager is disabled, but your previous live chat messages are still available and Welcome Messages will still be running. The Chat bell will also remain on the page so that guests can open it to review previous Price Checks and any offers that they have been targeted with.

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