The Chat widget takes up a very small amount of space on a hotel’s webpage so it’s unlikely that this will be an issue. If, on occasion, a particular conversation takes up a little more space then it should be prioritised and answered quickly.
From a guest’s perspective, we believe that continuing a conversation that they have started with your staff is far more valuable to them than seeing the entirety of your webpage. We find that 10 in every 100 customers who engage in a conversation go on to convert, compared to an industry average of two in 100 for people who don’t.
Additionally, your guests can close the Chat widget with one click if they choose to - so they always have the option to view the whole page.