We’ve closed down the Triptease Live Chat product and have partnered with the industry-leading chatbot and communication platform for hotels, HiJiffy

You can find out all about our partnership and the wide range of improved features and functionality that HiJiffy provides here. If you are already using HiJiffy as part of your Triptease package and have a question, visit the HiJiffy help center here.

Not using HiJiffy Chat yet? Request a demo here.


There are a couple of different ways you can tackle this issue:

  1. Your agents can share the same login details. If you’re using only one email address for Chat but you have multiple agents that need to log in and answer questions, you can do the following:
    - Sign into the dashboard as Reservation Manager
    - Click the Team button under the Account section of the left-hand-side navigation bar
    - Send individual invites to your team using your usual reception email but with the addition of a plus and the agent’s name halfway through. Something like reservations+agentname@yourhotel.com
    - The agents should be able to sign in using these ‘named’ email addresses but the email verifications and all communications will still go to reservations@yourhotel.com

  2. You could create free ‘dummy’ email addresses for individual agents through a service like Gmail. This would mean that each agent would have their own separate login, and that communications connected to their account would go directly to their ‘dummy’ email. 

To invite:

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