We’ve closed down the Triptease Live Chat product and have partnered with the industry-leading chatbot and communication platform for hotels, HiJiffy

You can find out all about our partnership and the wide range of improved features and functionality that HiJiffy provides here. If you are already using HiJiffy as part of your Triptease package and have a question, visit the HiJiffy help center here.

Not using HiJiffy Chat yet? Request a demo here.


Chat tags are designed to help you recognise what kind of customer you are talking to at a glance. Tags are assigned automatically, depending on the customer’s behaviour and what they have searched for on your booking engine. 

The tagging feature allows you to recognize different clients' profile at a glance.
Those tags are assigned automatically based on the customer's behavior and their search on your booking engine. These tags appear on the right-hand side of the Agent Portal on an interaction with a prospective guest.


The automated tags currently include:

Business (the customer searched dates that don't include a Saturday OR there is no child included in the search)
Leisure (the customer searched dates that include a Saturday OR a child is included in the search)
High value (the customer searched for a stay of more than seven days)
Group (the customer searched for more than three adults)
Family (the customer searched for a booking that includes a child)
Buying signals (The customer made more than one Price Check search in the past seven days)

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