We’ve closed down the Triptease Live Chat product and have partnered with the industry-leading chatbot and communication platform for hotels, HiJiffy

You can find out all about our partnership and the wide range of improved features and functionality that HiJiffy provides here. If you are already using HiJiffy as part of your Triptease package and have a question, visit the HiJiffy help center here.

Not using HiJiffy Chat yet? Request a demo here.


Your Automated Assistant (formerly called Auto-Agent) is an automated chat bot built to help hoteliers provide a quality chat service all the time, with very little additional staff resource.

When we launched the Triptease Guest Intelligence Platform we knew there was a huge industry demand for a chat product. With Chat, we proved that guests definitely want to chat online during the booking process. We also learned that it can be hard for hotels to offer the speed and quality of service that their guests expect.

That's where the Automated Assistant comes in. Guests expect immediate, high quality responses when chatting online, but hotel staff are busy and won't always be available to field their questions. The Automated Assistant provides a great guest experience without creating extra work for your staff. 

Find out more about how the Automated Assistant works  

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