We’ve closed down the Triptease Live Chat product and have partnered with the industry-leading chatbot and communication platform for hotels, HiJiffy
You can find out all about our partnership and the wide range of improved features and functionality that HiJiffy provides here. If you are already using HiJiffy as part of your Triptease package and have a question, visit the HiJiffy help center here.
Not using HiJiffy Chat yet? Request a demo here.
When you log in to the Chat Agent Portal, you’ll still see any new conversation notifications that have come through while you were away. However when you click to open the conversation, you’ll see that the Automated Assistant has already been speaking to your potential guest.
You’ll then be able to look through the conversation and answer any complex questions that the Automated Assistant has not been able to answer for you. Even if the Automated Assistant has fully answered a guest question, you’ll always be able to check over all the conversations that the Automated Assistant has handled for you.