We’ve closed down the Triptease Live Chat product and have partnered with the industry-leading chatbot and communication platform for hotels, HiJiffy

You can find out all about our partnership and the wide range of improved features and functionality that HiJiffy provides here. If you are already using HiJiffy as part of your Triptease package and have a question, visit the HiJiffy help center here.

Not using HiJiffy Chat yet? Request a demo here.


Yep. Sending images - such as pictures of your rooms or menu - via Chat is simple. Just click the paperclip symbol in the message bar at the bottom of the Agent Portal to upload an image. You can also drag and drop an image to upload it.

Currently only Chat Agents can send images - guests can't. When a guest clicks the image it will open up in a new browser tab, meaning they won't have to leave your conversation to view it. 

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