We’ve closed down the Triptease Live Chat product and have partnered with the industry-leading chatbot and communication platform for hotels, HiJiffy

You can find out all about our partnership and the wide range of improved features and functionality that HiJiffy provides here. If you are already using HiJiffy as part of your Triptease package and have a question, visit the HiJiffy help center here.

Not using HiJiffy Chat yet? Request a demo here.


To edit your live chat welcome message, log in to the Triptease platform and click Settings in the left hand menu to expand that section. You’ll see options to switch customer replies on or off, change the colour of the Chat icon and to edit your welcome message. 

If you’d rather not have a welcome message you can just leave that section blank. Otherwise write your message, style it up using the rich text editor and click the Save changes button. If you have multiple hotels using Chat, you can set a different welcome message for each hotel. You can also come back and edit your welcome messages at any time.

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