To edit the responses your Automated Assistant (formerly called Auto-Agent) chatbot can give, expand the Settings section in the menu on the left hand side of the page, then click Chat.
For each hotel you have live chat running on you’ll see a button to Manage responses. Click this button and you’ll be taken to a page where you can manually edit every answer your Automated Assistant gives to customers on your website.
Once you’ve updated your answers just click the button to Save & publish at the top of the page. If a particular question doesn’t apply to your hotel just tick the Not applicable box for that question. You can edit these responses at any time.