We’ve closed down the Triptease Live Chat product and have partnered with the industry-leading chatbot and communication platform for hotels, HiJiffy

As we continue to broaden the Triptease Platform across the whole customer journey, from search to booking, we’re making sure we continue to provide hotels with the best possible tech for their direct booking strategy.

That’s why we’re thrilled to announce that in order to provide our customers with a best-in-class chat product, we've partnered with the industry-leading chatbot and communication platform for hotels, HiJiffy.

You can find out all about our partnership and the wide range of improved features and functionality that HiJiffy provides here. If you are already using HiJiffy as part of your Triptease package and have a question, visit the HiJiffy help center here.

Not using HiJiffy Chat yet? Request a demo here.


To switch your Automated Assistant on and off, expand the Settings section in the menu on the left hand side of the page, then click Chat

Under the Automated Assistant section for each hotel you currently have Chat running on, you’ll be able to toggle the switch marked Allow Automated Assistant to respond to customers to switch the Automated Assistant off and on manually.

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