We’ve closed down the Triptease Live Chat product and have partnered with the industry-leading chatbot and communication platform for hotels, HiJiffy

You can find out all about our partnership and the wide range of improved features and functionality that HiJiffy provides here. If you are already using HiJiffy as part of your Triptease package and have a question, visit the HiJiffy help center here.

Not using HiJiffy Chat yet? Request a demo here.


An Agent's avatar will continue to appear in the Agent Portal permanently unless you manually delete them. You can do that by clicking Account then Team then click the Team (rather than the Invite) tab at the top of the page.

Select the user you'd like to delete, and then click the Delete button that appears underneath their name.

Please be aware that deleting a staff member will mean that their conversation are no longer accessible - unless a guest who has previously conversed with that deleted Agent sends another message.

Did this answer your question?