When you log in to the Front Desk Agent Portal, you’ll still see any new conversation notifications that have come through while you were away. However when you click to open the conversation, you’ll see that Auto-Agent has already been speaking to your potential guest. 

You’ll then be able to look through the conversation and answer any complex questions that Auto-Agent has not been able to answer for you. Even if the Auto-Agent has fully answered a guest question, you’ll always be able to check over all the conversations that Auto-Agent has handled for you.  

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