Your Automated Assistant (formerly called Auto-Agent) is an automated chat bot built to help hoteliers provide a quality chat service all the time, with very little additional staff resource.

When we launched the Ilio Platform we knew there was a huge industry demand for a chat product. With Front Desk live chat we proved that guests definitely want to chat online during the booking process. We also learned that it can be hard for hotels to offer the speed and quality of service that their guests expect.

That's where the Automated Assistant comes in. Guests expect immediate, high quality responses when chatting online, but hotel staff are busy and won't always be available to field their questions. The Automated Assistant provides a great guest experience without creating extra work for your staff. 

Find out more about how the Automated Assistant works  

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