Front Desk humanises the web experience and provides your individual service at scale. You can power conversations with smart insights that will drive your guests to make a direct booking.
Front Desk offers three key features:
- Guest Conversations allow you to answer any questions that your potential guests might have about staying with you. Combined with Live Insights, Guest Conversations allow you to give personalised responses that will put your customers at ease and encourage them to book.
- Live Insights give you real-time insights into your guests characteristics, behaviour and interests. This allows you to tailor your responses appropriately to the person that you’re talking to. On top of that, your conversations are also tagged so you know what kind of guest you’re speaking to - are they high value, leisure or a first-time visitor?
Night Manager kicks in when none of your staff are logged into the Triptease agent portal. Any guests asking a question while Front Desk is in Night Manager mode will have the opportunity to leave their email address (which will be captured along with any questions they have asked or searches they have made) so that your agents can respond when they’re back online.