The Triptease Direct Booking Platform empowers hotels to recapture guest relationships, increase direct bookings, and reduce their reliance on online travel agencies (OTAs). It integrates with a hotel’s website and booking engine to optimize conversion, improve price transparency and strengthen the relationship between hotels and their guests.
Hoteliers can manage their price parity simply through the back end of the platform, while at the same time engaging with guests through tailored messaging, Price Check alerts and data-driven conversation features on their website.
Here's a breakdown of what the Triptease Platform offers:
Parity Insights - along with the Disparity Dungeon and Surge Alerts - show you exactly when you're being undercut by OTAs, and help you manage rate variance with third party suppliers. Surge Alerts notify you when your site is experiencing an unusually high level of disparity in real time. Guests shouldn’t pay a premium to book direct and they know it - by leveraging Parity Checker and Insights you will increase conversion, drive direct bookings and lower undercutting.
Front Desk allows your team to chat directly with guests through your website. And when you’re not around to talk, Night Manager captures guest details so you can collect leads with no effort. Scale the individual service that makes you great, giving a meaningful first impression to prospective guests that no OTA can match.
Message Porter provides your guests with the specific information they need at every stage of their booking journey. Rather than inundating customers with panic messages and time limits, put them back in the driving seat with messaging designed to please, not pressure. Message Porter’s segmentation tools allow you to deliver different messages to different groups of guests, while the Platform watches for digital signals and automatically delivers the right message at the right time to overcome hurdles in the decision-making process. Message Porter is all about conversion, it leverages data to put the right message in front of the right customer at the right time automatically. This grows conversion rates on your website and boosts direct bookings.
Insights help you to understand user behaviour and opportunities to improve your customers' experience on your website. Learn how different kinds of guests behave online so you can suit your messaging to each.
Campaign Tracking allows you to track and monitor the impact of your campaigns with Insights and watch your ROI grow.
Benchmarking: Our machine-learning algorithm is tracking conversions across 17,000 hotel websites and counting to constantly improve messaging. You’ll be able to benchmark yourself against peers and identify specific areas in which your web experience can improve.