We monitor desktop interactions to work out whether a potential customer is about to leave your website. We do this by watching for any of the following actions:
- The visitor moves their cursor to the top of the browser window and off your webpage - this shows a strong intent to use the browser controls and leave your website.
- The visitor is inactive (their cursor doesn’t move) on your website for 60 seconds.
- The visitor starts to press a keyboard shortcut that would close their browser tab.
Unfortunately we can’t monitor the same actions when a customer is visiting your mobile site. Detecting exit intent on a mobile phone requires different, much less straightforward techniques that Triptease does not currently support.