If you’ve set up several messages designed to target different types of customers, you may find that certain visitors to your website might trigger more than one message. 

For example if you have a one message set to trigger for visitors in France and a different message set to trigger for visitors looking to book on a specific check-in date, it’s possible that one visitor would qualify to see them both. 

So how do we decide which one they will see? 

Firstly, we decide based on how specific your messages are. A campaign with more segmentations will be picked over one with fewer. For example, a message targeting visitors from France and last minute bookings, will be picked over a message with just check-in date targeting, in the case when both are valid.

In the case where two messages have the same number of segmentations, we’ve set some priority display rules for the various message segmentations you can choose from. That means that certain segments can ‘overrule’ others that have a lower priority. This works in the following order: 

Priority 1: New vs returning visitors
Priority 2: Country
Priority 3: State
Priority 4: Referral website
Priority 5: URL includes
Priority 6: Check-in dates: in between X and X
Priority 7: Booking dates: last minute
Priority 8: Booking dates: advanced
Priority 9:  Length of stay
Priority 10: URL excludes

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