TL;DR
The Itinerary Details block displays the guest's selected stay details.
You can customize font, color, padding, alignment, and borders.
Used in booking engine messages like Price Check or Price Match.
When to Use It
Use this block when you want to:
Display the guest's searched dates, occupancy, and stay details
Confirm that displayed prices match the guest’s actual itinerary
Add trust and personalization to booking engine messages
How It Works
The Itinerary Details block dynamically pulls in the guest’s search criteria—such as check-in/out dates, number of guests, and room configuration.
It appears in messages placed on the hotel’s booking engine and is especially useful in messages designed to compare or match prices.
When selected, the block will show a label (Itinerary) above the border outline, helping confirm you've selected the correct block.
Step-by-Step Instructions
1. Select the Itinerary Block
Click the area of the message that shows itinerary information. You’ll see a purple outline and a label that says Itinerary.
2. Customize Font and Text Appearance
In the styling panel:
Font: Choose the typeface used for itinerary text
Font color: Pick a hex color or use the color picker. Ensure good contrast against the background
Weight: Set how bold the itinerary text appears
Size: Adjust the font size to suit your layout and hierarchy
Align: Choose text alignment within the block (left, center, right)
Note: Text alignment applies only inside the block—it does not move the block within its section or container.
3. Adjust Typography
Fine-tune text layout with:
Letter spacing: Adjust the spacing between characters
Line height: Controls vertical spacing between lines
4. Layout and Border Styling
Horizontal & Vertical Padding: Adds internal space between the text and the block's edge
Border: Customize the thickness and color to distinguish the itinerary visually or match brand styling
Pro Tips
Use this block only in booking engine messages where itinerary details are known
Match text styling to other content blocks for consistency
Make sure the text is legible over any background or container color
Keep padding consistent across blocks for a polished layout
FAQs / Troubleshooting
Question: Why is the itinerary showing placeholder text or blank?
Answer: The Itinerary block only works on the booking engine with a valid guest search. It won’t populate in preview or on other site pages.
Q: How do I center this block in the message?
A: Adjust the alignment in the container or section—not the block itself.
Q: Can I change what information is shown in the itinerary?
A: No, the block automatically pulls from the guest's search. The format is fixed for consistency and clarity.