Triptease

For users on the new Triptease Messages. Create & customize messages to convert more guests.

[NEW] Triptease Messages 

Learn to design messages with templates, drag-and-drop editing, and style tools in the upgraded Triptease Messages platform.

How Do I Recreate Existing Messages in the Upgraded Platform?

Learn how to exit Early Access for New Messages anytime without losing drafts. Return easily when you're ready to keep exploring.

How to Exit Early Access If Needed

Learn to access and compare Legacy and New Messages reports, navigate dashboards, and track campaign results with confidence.

How Do I View Reporting for Legacy and Upgraded Messages

How Auto-Migration Works

Learn how Legacy and New Messages work together, what to expect if both are live, and why pausing old messages avoids conflicts.

Can I Have Legacy and New Messages Running on the Same Web Page?

Learn how to check which Legacy and New Messages are live, avoid duplicates, and keep campaigns clear while testing the new platform.

How do I know if I have both Legacy and New Messages live?

Initial setup guide for clients given early access to New Triptease Messages 

Triptease Messages Upgrade Guide [Early Access Clients]

Learn how to make your Triptease Messages accessible for all guests

What is accessibility and why does it matter for your Triptease Messages?

Learn how the new Triptease Messages lets you design flexible, multi-message campaigns with customizable templates and enhanced reporting.

Getting Started with the New Triptease Messages: What’s New & What’s Changed from the Previous Version

Learn how containers, sections, and blocks work together to structure and style every message in the Triptease Messages Creative Builder.

Understanding Message Structure: Containers, Sections & Blocks

Article explaining what the Experimental feature badge is, how it is used and what to expect.

What is the “Experimental” feature badge?

Learn the fundamentals of how Triptease Messages work and what’s new

Core Concepts 

Learn to target messages by device, booking behavior, and URL to reach the right guests at the right time in Triptease.

Using Targeting in Messages

Learn to create multi-message campaigns to manage, target, and report on groups of messages in Triptease Messages.

Setting Up a Multi-Message Campaign in the Triptease Messages Platform

Guides to set up, organize, and target your campaigns effectively.

Campaign Management

Learn how to create, customize and style messages using templates, drag-and-drop blocks, and advanced design settings in Triptease Messages.

How to Build and Customize a Message in the Triptease Messages Platform

Learn to style, size, and position your message container for perfect layout and placement in Triptease Messages.

Container Styling & Placement in the Triptease Messages Platform

Learn to style sections to control layout, alignment, padding, and backgrounds inside your Triptease Messages.

Section Styling Options in the Triptease Messages Platform

Learn to style text blocks with custom fonts, colors, spacing, and padding in Triptease Messages.

Styling Text Blocks in the Triptease Messages Platform

Learn to style the Price Comparison block’s fonts, colors, loader, and borders to match your brand in Triptease Messages.

Styling the Price Comparison Block in the Triptease Messages Platform

Learn to style the Itinerary block’s fonts, colors, and borders to display guest stay details in Triptease Messages.

Styling the Itinerary Details Block in the Triptease Messages Platform

Learn to style the Direct Rate block’s label, fonts, colors, and borders to highlight your best rate in Triptease Messages.

Styling the Direct Rate Block in the Triptease Messages Platform

Learn to upload, style, and position images with borders, padding, and alt text in Triptease Messages.

Styling the Image Block in the Triptease Messages Platform

Learn to style buttons and set actions like closing messages or linking to URLs in Triptease Messages.

Styling the Button Block in the Triptease Messages Platform

Learn to create, customize, and reuse message templates to build effective campaigns in Triptease Messages.

Working with Templates in the Triptease Messages Platform

Learn to design and customize separate desktop and mobile versions of messages in Triptease for optimal performance

Creating Desktop & Mobile Variants in the Triptease Messages Platform

Learn to add, edit, and manage translations for multilingual messages in Triptease to reach guests in their language.

Adding Translations to Messages in the Triptease Messages Platform

Learn to preview messages on your website to check layout, branding, and interactions before publishing in Triptease.

Previewing Messages on Your Website

Use rich text formatting in Triptease Messages to make your content clearer, more engaging, and easier to read.

How to Format Text in Your Messages

Everything you need to create and customize messages, from templates and styling to translations and previews

Building & Designing Triptease Messages

Learn to control message placement, size, and spacing using container settings in the Triptease Messages Styles tab.

Where Do I Control the Position and Size of a Message?

Learn to structure multi-message campaigns to guide guests through awareness, consideration, and decision stages effectively.

What's the Best Way to Structure a Multi-Message Campaign?

How to Change the Background Color of a Section

Step-by-step guides for customizing, managing, and optimizing your Triptease Messages.

Support Topics

Learn to track impressions, clicks, bookings, and revenue for your campaigns in the Triptease reporting dashboard.

Viewing and Understanding Message Reporting in the Triptease Messages Platform

Reporting 

Find answers and get help from Intercom Support and Community Experts

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