TL;DR
Upload and customize an image up to 10MB in size
Control image shape, border, padding, and placement
Alt text improves accessibility and SEO
Optionally make the image clickable and link to a URL
When to Use It
Use the image block when you want to:
Add a visual element to your message, such as a photo or a GIF
Highlight amenities, destinations, or promotions
Enhance message design with branding or lifestyle imagery
Link directly to a landing page, offer, or booking path (without needing a button)
Images help boost engagement, especially for trust-building or visual-first campaigns.
Step-by-Step Instructions
1. Upload or Change Your Image
Click the Upload image button to add a file (maximum size: 10MB)
Supported formats: .JPG, .PNG, or .GIF (animations supported)
Once uploaded, you will see Change and Crop buttons to adjust the image
Tip: Use high-quality, lightweight images to reduce load times
2. (Optional) Make the Image Clickable
Toggle Make the image clickable to enable linking.
You'll then see:
Link address β Add the URL (e.g. https://yourhotel.com/spa-offer)
Open in new tab β Recommended for external links
This is useful when your image is already designed with embedded CTAs or campaign messaging.
3. Add Alt Text for Accessibility
Use the Alt text field to describe the image for screen readers
This also helps in cases where the image fails to load
Example: "Colorful sushi bowl with rice and vegetables"
4. Adjust Appearance and Layout
Corner Radius
Round the image corners using the Corner radius slider or input box
Layout Padding
Use Horizontal padding and Vertical padding to create space around the image within the section or container
Border Styling
Set Border thickness to outline the image
Choose a Border color to match your brand or message style
Pro Tips
Choose high-quality, lightweight images to avoid slow loading
Keep file sizes below 3MB and use .JPG or .PNG formats for best compatibility
Use consistent padding and corner radius for visual harmony across content blocks
Crop images to match the layout style and avoid awkward spacing
FAQs / Troubleshooting
Q: Why wonβt my image upload?
A: Make sure your image is under 10MB and in a supported format (.JPG, .PNG, .GIF).
Q: Why does the image look cropped or misaligned?
A: Use the Crop tool and adjust padding. Check that image size fits your layout.
Q: How can I center my image in the message?
A: Use alignment controls in the section or container where the image block is placed.
Q: Can I link my image to a URL?
A: Yes! Just toggle Make the image clickable, then paste your destination URL.