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What's the Best Way to Structure a Multi-Message Campaign?

Learn to structure multi-message campaigns to guide guests through awareness, consideration, and decision stages effectively.

Updated over a week ago

Disclaimer

There’s no single “best” way to set up a multi-message campaign. The right structure depends on your goals, website navigation, booking engine setup, and typical visitor behavior. The example below shows just one approach you can adapt.


TL;DR

  • Use multiple messages to guide guests through different stages of their journey.

  • Align each message with a clear objective.

  • Plan your timing and placements to avoid clutter.


When to Use It

Consider structuring a multi-message campaign when:

  • You want to support a major promotion (e.g., Black Friday).

  • You need to reinforce messaging at different points in the booking journey.

  • You want to build urgency without overwhelming visitors.


Example: A Black Friday Campaign

With Triptease’s multi-message campaigns, you can create a coordinated experience across your website to deliver on specific goals.

Here’s an example of how you might set it up:

  1. Arrival Message (Awareness)

    • Show a full-screen message when a visitor lands on your homepage.

    • Highlight your direct booking benefits and make it obvious you’re running a Black Friday deal—guests are actively looking for discounts.

  2. Booking Engine Message (Consideration)

    • Use the Price Check template to reinforce that the guest is seeing the best Black Friday rate.

    • Show live price comparisons to build trust and highlight your direct booking advantage.

  3. Exit Intent Message (Decision)

    • If the guest moves to leave the site, display a final “last-chance” offer to encourage them to book.

    • (Note: Exit intent messaging will be available very soon.)

    • Create urgency by emphasizing limited-time availability.


Pro Tips

  • Keep designs consistent across messages so they feel like part of the same campaign.

  • Make sure messages don’t overlap—schedule them thoughtfully.

  • Use clear, specific headlines to set expectations.


FAQs / Troubleshooting

Question: Can messages overlap or compete with each other?

Answer: Yes, if not spaced or targeted correctly. Use scheduling and targeting rules to prevent conflicts.

Q: Should every campaign have multiple messages?

A: Not necessarily. Use multiple messages when they support a cohesive strategy. For evergreen messages or ongoing campaigns, a single message can be effective.

Q: Can I reuse messages across campaigns?

A: Not yet. Saving and reusing templates will be available soon.

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