All of our invoices are issued with strict payment terms. As a fellow business, you understand how important these contracted payment terms are to maintaining smooth operations.
We know that sometimes things get hectic and you may miss an invoice deadline, so we have automated emails to remind you when a payment has become overdue.
These reminders will not be turned off, however, if you have scheduled payment, and know the date it will arrive with us, you can let us know and we will log this information on your account and the reminders will be paused until this time to allow for the payment to arrive and be allocated.
How to avoid reminders when you have already paid your account balance:
submit your promise-to-pay notification via your customer portal in a timely manner
share remittance advice with us by email
include the invoice number and billing entity information in the memo field of your payment transaction
make sure to properly note the payment terms on your contract and invoices
Please be aware:
If you continue to fail to meet payment deadlines, your account may be at risk of suspension until your overdue balance is settled.
Delinquent accounts will be escalated to an external debt collection agency and this may harm your credit rating.