Overview
Website changes are common and exciting — but Triptease's tracking scripts must remain in place for full-funnel analytics and for our on-site products to launch correctly. If you are planning a website redesign, replatform, or any structural change that could affect script placement, please let Triptease know in advance.
What to do
Before upgrading or restructuring your website:
Notify your Customer Success Manager or email customersuccess@triptease.com about the planned change.
Make sure your web developer keeps the Triptease tracking scripts on every page of your website (homepage, offers, experiences, rooms, etc.).
After the changes go live, check the install is working using the Test Your Integration tool in the Triptease platform (Settings → Group settings → Integration scripts → Test Your Integration) — paste in your URL and run the test. If you'd prefer the Customer Support team to confirm for you, email customersupport@triptease.com or contact them via in-platform chat.
Common questions
Q: Will my Triptease products break if I change my website?
A: They can if the tracking script is removed or moved. Notifying us in advance lets us coordinate with your developer to ensure the script stays live throughout the change.
Q: Who do I contact?
A: Your Customer Success Manager, or customersuccess@triptease.com.