Overview
The Triptease platform provides admin users with a subscriptions page showing renewal, trial, and contract details across their hotels and products. You can download a CSV of the data or see in-platform alerts for upcoming changes (such as trials ending or renewals within 90 days).
Access: The subscriptions page is only available to admin users, and only for the hotels they are assigned to.
How to download your subscription data
Navigate to Subscriptions under the Billing menu on the left side.
Click the purple Download button.
You will receive a CSV spreadsheet with the following fields:
Hotel name
API key
Product
Start date
Renewal / end date
Status
Billing model
You will also see details of relevant fees and/or commissions per product, depending on whether the hotel is on a license or commission-based billing model.
In-platform alerts
The Subscriptions page displays callouts for any upcoming changes:
Trials ending within 30 days
Products renewing within 90 days
Changes to terms within 90 days
This helps you stay ahead of renewal conversations and plan internal budget or product changes.
Common questions
Q: Why can't I see the Subscriptions page?
A: Only admin users can access this page. Contact your account admin if you believe you should have access.
Q: Can I see subscription data for all hotels in my group?
A: You can see data for the hotels you are assigned to as an admin. If you need visibility across the full group, ask a group-level admin to download the data.
Q: How often is the CSV data updated?
A: The CSV reflects the current state of your subscriptions when you download it. Any updates to contracts or renewals are reflected as soon as they are processed.
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