Quick Summary
Moving to the upgraded Triptease Messages platform unlocks new ways to design and customize your Triptease Messages. You can recreate your messages using ready-made templates and explore fresh layouts, all without disrupting your existing setup.
Step-by-Step Instructions
1. Start from the Campaign Manager
Messages must exist within a campaign.
Go to your Campaign Manager.
Click Create Onsite Messages under Personalize your guest experience.
In Targeting and audiences:
Select the hotels you want the campaign to apply to. (All hotels are selected by default.)
Note: For now, only “Everyone” can be selected as your audience. You can click Refine targeting to adjust website targeting, such as which visitors see your messages and when. More targeting options are coming soon.
Click Continue.
In Channels:
Make sure Onsite Messages is selected.
Click Confirm channels.
2. Choose a Template to Begin
You can choose from several Triptease-designed templates, including:
Price Check
Seasonal Offers
Upsells (e.g., F&B, Spa)
Flash Sales
Direct Booking Perks
Templates help you save time and avoid blank-page fatigue.
Note: You’ll notice in the new creative builder that some features are not available yet and appear greyed out—for example, email capture, click-to-copy promo codes, and exit intent targeting. Don’t worry—these will be available soon!
Tip: Starting with a template ensures your layout is structured correctly.
3. Open the Message Editor
After selecting a template, click Create message.
Click the pencil icon to open the editor.
Tip: Check you’re editing the correct mode (Desktop or Mobile) using the toggle in the top bar.
4. Use Drag-and-Drop to Add or Rearrange Content
Sections: Control layout and spacing.
Blocks: Drag in content blocks like:
Text
Images or GIFs
OTA Price Comparison (Price Check)
Countdown Timers
CTAs
Customize each block in the right-hand sidebar.
5. Customize Styles
With your message selected, open the Styles tab to:
Set background color
Adjust size, orientation, and padding
Choose fonts, text alignment, and colors
Use the color dropper to match your hotel’s brand
Tip: If you don’t see your changes, check whether the element is inside a section with its own style settings.
6. Configure Placement
From Styles tab > Placement, you can set:
Where your message appears on the page (e.g., center bottom)
The Z-index (layer depth)
7. Save Frequently!
The editor does not auto-save yet. Make sure you save before:
Switching between Desktop and Mobile
Exiting the editor
Previewing your message
Pro Tip: Undo actions with Ctrl+Z (Windows) or Cmd+Z (Mac).
Pro Tips
Use auto-size if your message is getting cut off
Test layouts separately on Desktop and Mobile
Duplicate blocks to speed up creation
Collapsible behavior is only available for Price Check templates
FAQs / Troubleshooting
Question: Can I start from scratch?
Answer: You’ll always start with a template. If you prefer, you can delete all blocks to build your message from an empty layout.
Q: Why don’t my style changes show?
A: A section or block may be overriding container settings. Check element nesting.
Q: Why did my work disappear?
A: This usually happens if you navigate away without saving. Always click Save before switching modes or leaving the page.