TL;DR / Summary
Use live chat in the Triptease platform for technical support.
Email customersupport@triptease.com for help with technical issues or platform questions.
Contact your Customer Success Manager (CSM) for strategy guidance or help interpreting your data.
When to Use It
Use Triptease support when you need technical help using the platform—whether you're troubleshooting an issue, unsure how a feature works, or have general usage questions. For strategic advice or insights on your performance data, reach out directly to your assigned Customer Success Manager.
Step-by-Step Instructions
Option 1: Live Chat (Recommended for Technical Support)
Log into your Triptease platform account.
Click the chat icon in the bottom-right corner to open the live support chat.
Type your question or describe your issue.
A support agent will typically respond within minutes.
Note: If we're not available immediately, you can leave your message—our team will follow up as soon as possible.
If you log out, we’ll send a follow-up via email so you don’t miss our response.
Important: Live chat is for Customer Support, not strategy advice. The support team can help with technical issues and questions about how the platform works.
Option 2: Email Support
Email your question or issue to: customersupport@triptease.com
You’ll usually get a response within 24 hours.
Option 3: Reach Out to Your CSM
For support with:
Strategy and campaign optimization
Interpreting data in your dashboard
Planning based on performance insights
Contact your dedicated Customer Success Manager directly. They’re your go-to partner for maximizing value from the platform.
Pro Tips
Be specific: Share screenshots, links, or steps to help support understand your issue.
Use chat for faster help: You’ll typically get quicker responses via live chat.
Save your CSM’s info: Keeping their email handy makes it easy to reach out with strategic questions.
FAQs / Troubleshooting
Q: I don’t see the live chat icon—what should I do?
A: Ensure you're logged into the Triptease platform. If it's still not visible, try refreshing the page or clearing your browser cache.
What’s the difference between Support and Success?
Support handles technical issues and platform questions.
Success helps with data interpretation and marketing strategy.
Q: Can I get phone support?
A: Most support is handled through chat or email. If a call is needed, your CSM can arrange one.
Q: When is support available?
A: We don’t have set office hours, but the team monitors chat and email messages regularly and will respond as quickly as possible.