We always aim to ensure that your invoices are accurate based on the information we have, but we understand that sometimes, mistakes can happen.
If you notice an error on your invoice like:
incorrect value
incorrect billing entity
incorrect currency
PO number missing
please send an email to accounts@triptease.com and we will investigate for you.
If your invoice is correct but you need to make changes to the billing entity, address, or currency for future invoices, please contact your dedicated Customer Success Manager or email customersuccess@triptease.com to arrange for a contract amendment to be signed. Any changes made will only impact future invoices. We do not reissue invoices due to missed cut-off dates.