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What are the different user permissions for the Triptease Platform?

Understanding the different roles and permissions available for users in the Triptease Platform.

Updated over a week ago

Granular permissions to match the needs of your team

Managing who can do what in the Triptease Platform is important, especially for content that appears on your website or changes to billing and product settings. We want to help you get more team members using the platform while maintaining appropriate access control.

Getting started

To review and update your team's permissions:

  1. Navigate to Account > Team Management in the Triptease Platform

  2. Review each team member's current access levels

  3. Adjust permissions as needed using the new granular controls

What permissions are available?

Assign tiered permissions for On-site Messages (and soon for cross-channel campaigns)

  • Choose between publish, create, or view-only access levels

  • Control who can set messages live on your website and booking engine

Restrict access to Billing Management and Pricing Configuration

  • Specify users who can review and reconcile performance-billed bookings for Metasearch, Retargeting, and Paid Search

  • Designate users who can manage OTA sources and promo codes for Parity & Price Match

Viewer role

  • Provide read-only access across the platform for team members who need to see data but shouldn't make changes

Understanding On-site Messages permissions

For On-site Messages specifically, you can now assign roles with these permissions:

  • Publish: Full permissions to create, edit, and publish On-site Messages

  • Create: Create and edit On-site Messages but cannot publish them

  • Viewer: View-only access to the dashboard and individual On-site Message performance

Important note: Property-level access restrictions are not yet fully functional in the current On-site Messages product. This means:

  • Users with any On-site Messages permission level (Viewer, Creator, or Publisher) can currently interact with On-site Messages that are also running on properties they are not assigned to

  • Aggregated On-site Messages performance data for all properties remains visible to all users with On-site Messages access

An update for property-level access control is planned.

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