⚠️ Important: Back in Stock emails are being retired
Back in Stock emails will be switched off on 25 May 2026 and will no longer be available after this date. Cart Abandonment emails are not affected and continue to run as normal.
This short article will tell you how you can send emails collected from potential guests who saw no availability on your booking engine to your CRM.
Go to the ‘Audience intelligence’ menu and click ‘CRM connectivity’. Create a CRM contact list specifically for Back-in-stock.
Select the option ‘I want additional data’
Follow the instructions to configure your CRM settings to receive additional guest data
Finally, when setting a ‘Back-in-stock’ campaign live, choose the contact list you created for ‘Back-in-stock’ and confirm the action.
CRM integration features are available to hoteliers using the Triptease Data Marketing Platform Pro package. Learn more about the Triptease Data Marketing Platform here, and get in touch with the Triptease team today if you'd like access to this feature.