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How do I test to see if my message is working?
How do I test to see if my message is working?
Holly Groom avatar
Written by Holly Groom
Updated over a week ago

To preview your message on your website without setting it live, you can use the Preview tool. Simply add the URL where you wish the message to appear to view your message on your website. This feature allows you to see how the message will look in the actual environment before making any final decisions.

The best way to test that your message is working correctly is to visit your website and trigger the message as if you were a real customer. You’ll need to make sure that you enter the correct information to trigger the exact message that you’re trying to see. So, for example, if you set up a message to display when a visitor’s check-in dates are between May 1st - 14th, then you would have to enter the booking engine with those check-in dates too. To thoroughly test targeting conditions, the best practice is to set the message live and then interact with your website under various scenarios to ensure the message displays as intended.

Another thing to remember when testing your messages is that they will only display once every seven days for each visitor. We limit the frequency that a message appears on your website to once every seven days so as not to bother your visitors with a pop-up message too often when they may be trying to research and book. How do we know when a visitor has already seen your message? This is monitored behind the scenes using browser cookies. If you want to view a message again within seven days of the last time you looked at it, you’ll need to use the incognito (or private) mode of your internet browser when visiting your website. This is because incognito mode tells your web browser to ignore cookies.

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