Triptease

For users on the new Triptease Messages. Create & customize messages to convert more guests.

[NEW] Triptease Messages 

This article explains how to create and manage a Messages campaign using the new campaign builder in Triptease Messages.

Simplified Message Campaign Builder

Learn to design messages with templates, drag-and-drop editing, and style tools in the upgraded Triptease Messages platform.

How Do I Recreate Existing Messages in the Upgraded Platform?

Learn to access and compare New (v2) and Classic (v1) Messages reporting, navigate dashboards, and track campaign results.

How Do I View Reporting for New and Classic Messages

What is Auto-Migration and How Does It Work?

Learn how Classic and New Messages work together, what to expect if both are live, and why pausing old messages avoids conflicts.

Can I Have Classic and New Messages Running on the Same Web Page?

Learn how to check which Classic and New Messages are live, avoid duplicates, and keep campaigns clear while testing the new platform.

How do I know if I have both Classic and New Messages live?

General setup information for New Triptease Messages

Triptease Messages Upgrade Guide

Learn how to make your Triptease Messages accessible for all guests

What is accessibility and why does it matter for your Triptease Messages?

Learn how New Triptease Messages lets you design flexible, multi-message campaigns with customizable templates and enhanced reporting.

Getting Started with the New Triptease Messages: What’s New & What’s Changed?

Learn how messages are structured in the Creative Builder and how to view that structure using the Layout panel.

Understanding Message Structure: Containers, Sections & Blocks

Learn to target Triptease messages by device, booking behavior, and URL to reach the right guests, at the right time, with the right content.

Using Targeting in Messages

Learn how to show or hide Triptease messages on specific pages of your hotel website or booking engine using page targeting rules.

How to Target Specific Web Pages with Your Message

Control how often guests see your message for the right balance of visibility and guest experience.

How can I change the display frequency of my message?

Understand how Triptease Price Check performance has improved, why some Price Check messages may load slower, and what this means for your guests.

How fast is Price Check, and why do some Price Check messages load more slowly

This article explains how the Triptease Messages platform conforms to the WCAG 2.2 AA accessibility standard, and how to request the supporting documentation.

Is the Triptease Messages Platform WCAG 2.2 AA Compliant?

Learn the fundamentals of how Triptease Messages work and what’s new

Core Concepts 

Learn to create multi-message campaigns to manage, target, and report on groups of messages in Triptease Messages.

Setting Up a Multi-Message Campaign in the Triptease Messages Platform

Guides to set up, organize, and target your campaigns effectively.

Campaign Management

Learn to style sections to control layout, alignment, padding, and backgrounds inside your Triptease Messages.

Section Styling Options in the Triptease Messages Platform

Customize font, layout, and inline formatting directly within text blocks to align messages with your brand.

Styling Text Blocks in the Triptease Messages Platform

Learn to style the Price Comparison block’s fonts, colors, loader, and borders to match your brand in Triptease Messages.

Styling the Price Comparison Block in the Triptease Messages Platform

Learn to style the Itinerary block’s fonts, colors, and borders to display guest stay details in Triptease Messages.

Styling the Itinerary Block in the Triptease Messages Platform

Learn to style the Direct Rate block’s label, fonts, colors, and borders to highlight your best rate in Triptease Messages.

Styling the Direct Rate Block in the Triptease Messages Platform

Learn to upload, style, and position images with borders, padding, and alt text in Triptease Messages.

Styling the Image Block in the Triptease Messages Platform

Learn to style buttons and set actions like closing messages or linking to URLs in Triptease Messages.

Styling the Button Block in the Triptease Messages Platform

Learn to create, customize, and reuse message templates to build effective campaigns in Triptease Messages.

Working with Templates in the Triptease Messages Platform

Learn to design and customize separate desktop and mobile versions of messages in Triptease for optimal performance

Creating Desktop & Mobile Variants in the Triptease Messages Platform

Learn to style, size, and position your message container for perfect layout and placement in Triptease Messages.

Container Styling & Placement in the Triptease Messages Platform

Learn to add, edit, and manage translations for multilingual messages in Triptease to reach guests in their language.

Adding Translations to Messages in the Triptease Messages Platform

Learn to preview messages on your website to check layout, branding, and interactions before publishing in Triptease.

Previewing Messages on Your Website

You can now turn any image into a clickable link, no need to add a separate button. Perfect if you’ve already designed creative assets (like banners) and want guests to…

How do I make my image clickable in Triptease Messages?

Step-by-step guide on how to add a countdown timer to any of your messages. Includes video walkthrough.

How to Add a Countdown Timer to Your Messages

Learn how to build and customize desktop and mobile versions of your Triptease Message using the Creative Builder.

How to Create Desktop and Mobile Versions of the Same Message

What is an Inline Message and When Should I Use It?

How to Decide When to Use Inline vs Pop-Up Messages

Learn how to use the "Replace content" feature to replace parts of your site with personalized content.

How to Replace Page Content with Inline Messages

Learn how to place a message in the right location on both desktop and mobile versions of your website.

How to Set Up an Inline Message on Desktop and Mobile

Learn how to create and target messages specifically for Group Pages using the New Triptease Messages platform.

How can I set messages on Group Pages?

Target different hotels with tailored messages within the same campaign to streamline campaign management and improve guest relevance.

How can I target messages to specific hotel properties?

Inline messages are a subtle, mobile-friendly way to show guests they’re getting the best direct price - without using popups.

How to Set Up an Inline Price Check Message

This article explains how to add an Email Capture block to a message in Triptease Messages, and how to access and download the contact details your guests submit.

Email and data capture in V2 messages

How to add a Promo Code block to a Triptease Message so guests can click to copy a promotional code directly from your message.

How to add a Promo Code block to a Message

Everything you need to create and customize messages, from templates and styling to translations and previews

Building & Designing Triptease Messages

Learn to control message placement, size, and spacing using container settings in the Triptease Messages Styles tab.

Where Do I Control the Position and Size of a Message?

Learn to structure multi-message campaigns to guide guests through awareness, consideration, and decision stages effectively.

What's the Best Way to Structure a Multi-Message Campaign?

How to Change the Background Color of a Section

Troubleshooting tips for resolving display issues with New Triptease Messages, whether they’re hidden behind other elements or overlapping important website content.

How to Fix Messages That Are Hidden or Covering Website Elements

How to use location targeting in Triptease Messages to show campaigns to guests from specific countries, and how to exclude locations you don't want to target.

How to set up location targeting in Triptease Messages

Step-by-step guides for customizing, managing, and optimizing your Triptease Messages.

Support Topics

Learn to track impressions, clicks, bookings, and revenue for your campaigns in the Triptease reporting dashboard.

Viewing and Understanding Message Reporting in the Triptease Messages Platform

Your unified view of Triptease performance across channels

Reporting 

Get coverage across the full guest journey from day one.

The 5 Messages Every Hotel Should Have Live

How to write, design, and target on-site messages  that get clicks and bookings with examples you can copy and adapt.

What makes high-performing message campaigns?

Ready-to-adapt message examples for the offers, guest types, and seasonal moments hoteliers run most often, each with a note on what makes it work.

How to Message for the Most Common Offers and Moments

What to say to guests at each stage of the funnel, so every visitor sees content that fits where they are.

The Must-Have Messages to Support Every Stage of the Funnel

Get more from every guest interaction with message strategies, examples, and campaign inspiration

Best Practices

Find answers and get help from Intercom Support and Community Experts

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