We monitor desktop interactions to work out whether a potential customer is about to leave your website. We do this by watching for any of the following actions: 

  1. The visitor moves their cursor to the top of the browser window and off your webpage - this shows a strong intent to use the browser controls and leave your website.

  2. The visitor is inactive (their cursor doesn’t move) on your website for 60 seconds.

  3. The visitor starts to press a keyboard shortcut that would close their browser tab. 

Unfortunately we can’t monitor the same actions when a customer is visiting your mobile site. Detecting exit intent on a mobile phone requires different, much less straightforward techniques that Triptease does not currently support. 

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