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What is an Undercut message?

Updated over 2 weeks ago

⚠️ Important: This article covers the Legacy version of Triptease Messages. If your hotel is using the New Triptease Messages, please view the most up-to-date guidance in this article collection.

When you’re being undercut by all your configured OTAs, Price Check usually won’t appear on your website. However, there are ways you can still drive direct bookings when this is the case, including by using an Undercut message.

An Undercut Message can be set up to appear in place of a Price Check Message when you're being undercut. Hoteliers use them to give customers the opportunity to get in touch directly to secure a better deal. With this new 'Copy Code' functionality, you can now offer a discount code that can be easily copied in one click for use later in their booking journey.


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