Triptease holds client data in two capacities:
Data Processor: As a data processor, we hold data about your website visitors. This could be
browsing data such as pages visited
guest data such as email address (for example, submitted by the guest via an Email Capture Message)
traffic metadata such as country, city, browser, device, cookies
booking data such as booking reference
This information is used to provide personalized experiences for your guests, offer analytics to you, enhance the performance of our products and fulfil our legal / contractual obligation. For an up-to-date list of data we hold and share with our sub-processors, please refer to the "Data definitions" section in this document.
Data Controller: As a data controller, we hold data related to Triptease platform users from your hotel (which may include their name, email address, user ID and phone number, browser and device information). We use this to provide the best possible experience on the Triptease Platform.
We also process data of your employees who we are or have been in contact with about the hotel’s partnership with Triptease. These can include their contact details (name, email and phone number) but also job title and previous conversations with Triptease employees. These are processed in order to manage your hotel’s partnership with us.
If you have any other questions about the data we hold or GDPR, then please get in touch with us via firstname.lastname@example.org.