Triptease Agent is powered by the Agentic Marketing Platform. What you can use depends on your location, platform access, active products and channels, billing model and user permissions.
If you cannot open the Agent, see a missing feature or cannot get a particular report, check the sections below.
I see “Your area is not supported”
The Agent is not available in locations that are unsupported by our AI model provider, Anthropic. This currently includes Hong Kong and China.
This restriction relates to where you are using the Agent, rather than the location of your hotel. The rest of the Triptease platform is unaffected.
If you see this message while using the Agent from a supported location, contact Triptease Support and include your location and a screenshot of the message.
I cannot access Triptease Agent
Existing customers can use the free trial from 1 October to 30 November 2026. To continue afterwards, you will need to upgrade to the Agentic Marketing Platform.
The Agent is part of the Agentic Marketing Platform. Purchasing Metasearch, Paid Search or Retargeting on its own does not include ongoing Agent access.
If you believe you should have access, contact your Customer Success Manager to check your account’s subscription and Agent access.
A channel or feature is unavailable
The Agent works with the products and advertising channels that are active for your hotel. It cannot add a channel to your subscription or switch every feature on automatically.
For example, analysing Paid Search requires an active Paid Search channel. Some included platform features, such as On-site Price Match, still need to be activated and configured.
Your Customer Success Manager can confirm what is included, what is active and whether any set-up is needed.
I cannot see spend, ROAS or impression share
Deeper advertising reporting depends on your billing model for the relevant channel:
Licence model: spend and return on ad spend (ROAS) reporting are available for active Metasearch, Paid Search and Retargeting channels.
Commission model: spend and ROAS reporting are not available through the Agent. You can ask about the available booking and impression data instead.
Impression share is available for licence-model Metasearch and Paid Search. Metasearch impression share covers Google Hotel Ads paid booking links. Retargeting impression share is not currently available.
An Agentic Marketing Platform subscription does not change the billing model of your advertising channels. Ask your Customer Success Manager if you are unsure which model your hotel uses.
I can view information but cannot make a change
The Agent shares the permissions of the user who is logged in. It can only access hotels and perform supported actions that your user account is allowed to access or perform.
Check that you are working in the right account and hotel. If your permissions need changing, speak to your account administrator or Triptease Support.
The Agent cannot complete my request
Some tasks are not yet supported, even when the product is included in your subscription. For example, the Agent cannot create email campaigns or configure CRM connections.
If a supported request fails, contact Triptease Support. Include the hotel, what you asked, what you expected and the error message or screenshot so we can investigate.